Error Message
When Starting the Tool
Message | Cause | Solution |
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RICOH Firmware Update Tool may have already been started. | An attempt was made to run a second instance of this tool. | Use the currently running instance of this tool or exit the current instance of the tool, and then start a new instance. |
Unable to connect to Ricoh server. Check the connection settings. | Failed to connect to the Ricoh server from which to download the firmware or application. | On the [File] menu, click [Environment Settings], and then click [Execute...] under "Server Connection Test:". If "Result:" shows "Connecting Error", check and reconfigure "Proxy Settings" and "Download Server Select". If the problem persists, or if "Result:" shows "Connecting Success", contact your local dealer. |
When Adding a Device to the Listing Area
Message | Cause | Solution |
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An authentication error occurred. | An error occurred when communicating to a device to be added. |
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The device is not turned on. Or the device is not specified. |
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When the Listing Area Shows an Error Message
Message | Cause | Solution |
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Failed to obtain device information | An error occurred when communicating to a device to be added. |
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Failed to obtain server information | An error occurred when communicating to the server from which to download the firmware or application. | On the [File] menu, click [Environment Settings], and then click [Execute...] under "Server Connection Test:". If "Result:" shows "Connecting Error", check and reconfigure "Proxy Settings" and "Download Server Select". If the problem persists, or if "Result:" shows "Connecting Success", contact your local dealer. |
Failed at TLS communication | TLS communication to a device being added failed. | Use the following steps to configure the internet options: On Windows 10
On Windows 11
When the firmware or application update is complete, revert the internet option settings to the original settings as appropriate. |
When Updating Firmware or Applications
Message | Cause | Solution |
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Failed to update. | The system failed to update the firmware or application. | If power supply is interrupted due to a power failure, retry the update operation. If the retry fails, contact your local dealer. |
Waiting for firmware update data... (Displayed on the control panel of the device being used.) | The system failed to receive firmware or application data. | On the [Device Operation] menu, click [Update Firmware/App...] to retry the update operation. Normally, the system can recover from the data waiting state. |